5 Mistakes Search Agencies Make When Hiring
Guests: Ray Saddiq & Ashely Liddell
Search hasn’t shrunk: it’s spread out. People now check an average of 3.5 platforms before making a decision, and the psychology behind a search hasn’t changed, only the friction has. The brands winning right now aren’t chasing every trend; they’re mining search data across TikTok, Reddit, and Google to find product opportunities, own categories, and measure what actually matters, brand search lift, share of search, and saves over views, not just traffic.
Watch the full episode, now live:
Google confirmed something this month that most search and social marketers had already felt coming: it started natively tracking social media performance inside Search Console. On the surface, that’s a reporting update. Underneath it, it’s an admission, Google now accepts that search doesn’t happen only on Google.
That was the starting point for a recent Search Standard conversation with Ashley Liddell, co-founder of Deviation and creator of the Search Everywhere framework, and Ray Saddiq, global head of marketing at Rise at Seven.
Both have spent their careers at the intersection of SEO and social, and the conversation covered where discovery is actually happening in 2026, why “search is dying” is the wrong framing, and how brands are using search data in ways that have nothing to do with rankings.
The clearest reframe from the episode: people haven’t fallen out of love with search. They’ve fallen out of patience with friction.
Ten blue links, and the content required to rank on them, created a slower path to an answer than TikTok, Reddit, or Pinterest now offer. When a faster route to the same solution exists, people take it. The psychology of search hasn’t changed, the want to solve a pain, a need, or a desire is identical whether someone types into Google or TikTok. What’s changed is where the friction is lowest.
As Ray put it simply: the search bar hasn’t disappeared. It’s just moved.
The data referenced in the episode: Ray and his team researched a study of 1.5 billion searches across platforms and found that people check an average of three and a half platforms before making a decision. That journey tends to follow four stages: trigger, explore, evaluate, purchase, and each stage can happen on a different platform entirely.
Ray put this into a worked example for the episode:
Someone planning a road trip might hit TikTok first (trigger: “LA road trip”), move to Reddit to compare options (explore: “best convertible LA”), cross-check brands, then finally search the specific brand name on Google once they’re ready to act. Attribution gets harder, but the psychological path is traceable, and increasingly, the purchase itself doesn’t happen online at all. It happens in-store, off the back of a search journey that started three platforms earlier.
One of the strongest threads in the conversation was about search as a research tool, not just a distribution channel. A few examples came up:
The throughline: search data surfaces the version of a customer’s intent they’d never volunteer in a survey or say out loud on social. It’s less curated than what people post, and more honest.
A recurring theme was pushback against the idea that “useful” search content has to be dry. The example given was a piece about long-distance running shoes: a straight “best running shoes for marathon training” post won’t rank or engage, because it has no cultural hook. But a marathon-day vlog covering the same shoes, tied to a real event like the London Marathon, performs, because it’s seasonal, reactive to a moment, and still fully optimised for the same search intent underneath.
The signal that content is genuinely useful, according to the episode, isn’t just information delivered. It’s whether people save it, share it, DM it to someone, or come back to it later. One brand’s data campaign on the slowest websites in the world was still earning backlinks two years after publication, a sign, per the guests, that the content had lasting utility rather than a 72-hour shelf life.
For teams wondering where to point their measurement effort, the episode landed on a few consistent signals over vanity metrics:
Search isn’t shrinking. It’s fragmenting across more surfaces, and the brands treating social platforms as a second conversation happening away from search are already behind the ones treating it as the same conversation, just relocated. The practical shift isn’t a new tactic, it’s getting the SEO and social functions talking, sharing a dashboard, and mapping the same intent across every platform someone might actually search on.
This piece is based on a recent Search Standard episode featuring Ashley (Deviation) and Ray (Rise at Seven).
Google recently began natively tracking social content performance inside Search Console, showing brands impressions and keyword data for their social platforms the same way it already does for their website. It signals that Google now treats social content as part of the search ecosystem it indexes and measures, not something separate from it.
A study referenced in the episode, covering 1.5 billion searches, found people check an average of 3.5 platforms before deciding — moving through distinct trigger, explore, evaluate, and purchase stages that can each happen on a different platform.
The episode highlighted brand search lift, share of search, category salience, and organic CPM as the metrics worth prioritising, alongside saves and shares (stronger usefulness signals than raw views) and downstream metrics like average order value and conversion rate.
No — but the definition of “search” has expanded. The psychology behind why people search hasn’t changed; what’s changed is where the friction is lowest. People still move through the same trigger, explore, evaluate, and purchase journey, but that journey now spans platforms like TikTok, Reddit, and Google rather than staying on one.
According to the episode, there isn’t a difference in the underlying psychology — someone searching on TikTok or Reddit is driven by the same pain, need, or desire as someone searching on Google. The difference is platform and format: social search often resolves that intent faster, with less friction than a traditional set of blue links.
Category salience measures whether people associate your brand name directly with a product category — for example, instantly saying “Ninja” when asked for a favourite air fryer brand. It’s built through repeated search and content touchpoints over time, not a single campaign.